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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
384 ratings and 188 comments received in the last 90 days.
09 November 2024
Fantastic Customer Service and accommodating me arriving 1 hour early to pick my new car.
02 November 2024
Very satisfied with the whole experience. Everyone at BMW Hereford was friendly and professional.
30 October 2024
First class service.
26 October 2024
Dealing with scott was brilliant. He was very informative and had no problems answering the excessive amount of questions I had and he was very easy to get along with.
18 October 2024
Great work from the team and we got the right car that suited our need
15 October 2024
Kevin Taylor was outstanding from start to finish in organising our new car
14 October 2024
Chris took the time to find out exactly what I wanted and sketched out a plan to deliver it including a trade in of my hybrid. It was so professional from first meeting to early delivery of my new car. A truly outstanding experience.
03 October 2024
Great service was provide by Jake.
02 October 2024
no probs
01 October 2024
Kev Taylor was very informative and helpful - not at all pushy!
29 September 2024
Tom was superb
28 September 2024
I met with Peter who listened to my needs and advised that, the time had probably come to look at a new vehicle.
25 September 2024
We specifically asked for a low key gimmick free transaction, no bells and whistles and he followed this through to the letter. He had time for our questions and was able to answer all our questions.
24 September 2024
Peter Lewis made the hole experience a pleasure
18 September 2024
Everything went through very smoothly, with delivery on time.
17 September 2024
Jake throughout made it all very easy for us. I was constantly updated when the car was arriving and Jake worked around my busy schedule to get sale complete.
17 September 2024
Kevin gave us exceptional service and the handover was trouble free
11 September 2024
From the moment i made the first enquiry, Rhys was fully engaged, working to get me the best deal, he kept me updated on the shipping and delivery and also supported with resolving a minor glitch due to documentation from previous car.
10 September 2024
As usual Kevin looked after us during the process. Cannot speak highly enough of his product knowledge and willingness to respond to all our queries.
10 September 2024
All went smoothly and Kevin took time to explain the controls. Thank you Kevin.
30 August 2024
Whilst financial decisions are referred up to the manager, Jake remains the contact and takes full ownership of the process from deal to delivery, He made the buying process straightforward and stress free.
29 August 2024
Personal service coupled with professional attention to detail
13 November 2024
All staff very helpful, and very punctual with service delivery times
13 November 2024
Polite respectful communication Prompt drop off to town Updates by phone.
11 November 2024
Excellent service, if expensive
10 November 2024
Very pleased. My vehicle collected as promised. Courtesy vehicle left. Work done quickly as promised.
10 November 2024
Kept informed of progress.
08 November 2024
Kept waiting due to loss of appointment being lost with other bookings
06 November 2024
We have had various cars from Kevin over the years & he always goes the extra mile to help us.
06 November 2024
satisfied with the service work happy ??
05 November 2024
Just a Decent Experience
05 November 2024
These guys still go above and beyond to make sure I'm 100% satisfied and have done since using them. Far superior to any other dealer.
05 November 2024
Warranty covered work done
05 November 2024
Everything was explained to me through out.
05 November 2024
Car went through quickly as I was waiting
04 November 2024
I appreciated the politeness and helpful information keeping me informed as to what was happening with the car while the diagnosis was ongoing.
04 November 2024
Great service
04 November 2024
Car wasn't cleaned inside
04 November 2024
Andrew was very polite and explained everything we needed to know
03 November 2024
I would have given 5 stars but the plastic cover on top of the engine wasn't refitted properly.
01 November 2024
Job is done properly
31 October 2024
Efficient service.
31 October 2024
Well-trained, professional and polite staff, pristine premises, promised timescales met. Price of consumable service parts, particularly Shell oil (over twice the price you can buy it for from an independent retailer) was exorbitant.
31 October 2024
All arrangements went smoothly and contacted by telephone when car was ready to be returned
30 October 2024
Because I'm completely satisfied.
30 October 2024
Job was carried out as scheduled and to the standard expected of a premium brand.
30 October 2024
This is mainly down to the service received by Andrew in the Service department, he is a credit to Cotswold
29 October 2024
Cotswold did the required work within the timescales agreed beforehand and my car was cleaned afterwards. I was given the choice of a hire car or a lift into town. We chose the latter which worked very well with no waiting around.
29 October 2024
Completely satisfied. Excellent customer interface and super job done. Wonderful team.
28 October 2024
Everything seems to be working perfectly and the email reminders are helpful
26 October 2024
First class from the moment you walk through the door
26 October 2024
Service passed and updated regularly while you wait. Great friendly staff
26 October 2024
Everything was as I expected
25 October 2024
Just a lovely place and people, everything explained, good job done.
25 October 2024
Disappointed
24 October 2024
Good service
24 October 2024
On time
23 October 2024
The recall was carried out efficiently.
22 October 2024
There was a delay at my checking in, which could have been handled better. That said, the team did acknowledge this and I was satisfied with their response to my concerns.
22 October 2024
Friendly and professional service
22 October 2024
Ben looked after me and kept me in the loop throughout the day.
22 October 2024
The service was excellent, the large unexpected bill for a non-serviceable component was not
21 October 2024
The work on my car was completed as agreed and on time. Everyone I spoke to at BMW Hereford was positive and approachable as well as welcoming.
20 October 2024
Part not available so need to return in 2 weeks
19 October 2024
Kept informed.
18 October 2024
everyone i dealt with was brilliant and informative
17 October 2024
Brilliant service.
16 October 2024
Kept me up to date with the progress on my car
16 October 2024
Great staff and service. Would have been nice to try a step up courtesy car, which might persuade me to upgrade my car. 1 series was nice, but a higher spec car would have been better.
16 October 2024
Friendly service and really appreciated offer to work in office space during the morning whilst work was carried out.
16 October 2024
Perfect
16 October 2024
All went ok
15 October 2024
Andrew was exceptional in providing thorough, caring customer service. He always kept me informed on my car's progress and helped to smooth the path of a tricky software update. Ewen too, provided thoughtful advice and was empathetic.
15 October 2024
Work is always carried out quickly and nice to leave with a clean car
15 October 2024
I felt the service advisor and the motor technician went beyond their remit to ensure my problem was sorted.
15 October 2024
Everything was discussed and agreed prior to work being done. Vehicle health check helpful. Customer care excellent while waiting for car.
14 October 2024
Great service and team
14 October 2024
It would have been 5 stars if the car had been available at the estimated time of 2pm as advised, however due to issues will the seal curing the car wasn't available until near 5pm
14 October 2024
In spite of some concerns regarding not being given the right information to make decisions that suited me at each stage with options; in the latter stages of the process sufficient support was offered me to provide me more suitable options.
14 October 2024
We can always do better. This is harsh but I was not offered a drink when I dropped my car off, this is unusual.
14 October 2024
My car left BMW after a big service and promptly broke down, on the way home. It was dealt with but my car is back in this week so we shall see how that goes.
14 October 2024
I was very satisfied the services provided by Cotswold Hereford. The arrangement is good. Especially thanks to Claire and Andrew who are very nice and helpful.
14 October 2024
Exceptional care and attention.
13 October 2024
Excellent service even washed my car no problem
13 October 2024
As said from start to finish treated with great service and a nothing was too much trouble attitude. Even down to as i was leaving when collecting the courtesy car i was asked if id like to top up my coffee before i set off on my return home.
13 October 2024
I was satisfied with the service received
12 October 2024
Always super friendly and helpful, completing the work on time.
12 October 2024
Service assistant Andrew always polite and friendly, nothing is too much trouble.
12 October 2024
As above
11 October 2024
Ben, yet again was exemplary in the super high level of service he provided. Constantly giving us updates, always looking ahead to overcome potential issues, with a back up plan in place. Fully trust him to look after our best interests. Thank you.
11 October 2024
Lovely people in the service area. However, if the battery replacement had been quoted this cheaply before, I would have already changed it.
10 October 2024
I was kept up to date, via phone, of my car's progress.
10 October 2024
Clear communication. Ease of check in and check out
09 October 2024
On time good service
09 October 2024
The service was conveniently timed for me and the car was nice and clean when I got it back
08 October 2024
kept well informed and no issues
08 October 2024
The service and more was carried out.
08 October 2024
Courteous, professional, friendly staff
08 October 2024
Ben, who managed the work in my car and also the service engineer were extremely helpful and knowledgeable and I was extremely grateful to them for the help and advice that I received.
07 October 2024
Excellent service, very helpful, great assistance , even with extra , unexpected matters, taking care of everything
07 October 2024
Took a lot longer than was expecting, didn't have time to have the complementary car wash either as was late getting home
07 October 2024
Service manager Andrew kept us up to date with progress
07 October 2024
I booked a "while you wait" appointment. Facilities at Hereford very good while waiting. Service advisor kept me informed on progress of job.
06 October 2024
Fantastic service as always
06 October 2024
Unfortunately they hadn't ordered all the parts so I had to return, which was a little frustrating.
06 October 2024
Your chap, Ewan ?, was highly professional and facilitated the loan car etc etc very quickly. He treated me as if I was buying a new 100k BMW rather than doing a recall. Attention and service could get no better.
05 October 2024
The booking was fast, information provided was understand and prompt availability was a bonus.Adrian from service was excellent
05 October 2024
Everything flowed really well
03 October 2024
Problems with car all fixed and car was washed and valeted.
02 October 2024
Work carried out efficiently and effectively
01 October 2024
It was a slick and easy service to get an MOT from well trained interested people
01 October 2024
Everything ran to time, excellent service.
01 October 2024
Andrew Griffiths was excellent He kept me informed from the moment they took my car in from the recovery company to when I had it back Andrew was very helpful
30 September 2024
Friendly welcome and prompt service
29 September 2024
Quoted as a o e day job took two days. I wa not i formed of the nonavaiability of my car u til i got to the garage. I was presented with an incorrect invoice, despite pointing out the faults previously.
29 September 2024
Best dealership I have been to in a long time
29 September 2024
I have given 5 stars, but they broke the key for the car again, 2nd time, same on the last visit?? How they did this I do not know but just not careful enough. Having said that, it was fixed very promptly on both occasions.
28 September 2024
Very pleasant and courteous service with my concerns answered.
28 September 2024
Service was completed quickly and the car wash was excellent
28 September 2024
Easy, friendly booking and courteous, friendly and efficient staff at the dealership.
27 September 2024
Knowledge, friendliness and communication throughout the day was very good.
26 September 2024
Cotswold Motors are always excellent.
25 September 2024
Friendly, helpful, and efficient staff.
25 September 2024
Good service but have to take the car back to have as the service light is still showing on the dashboard. Shame as I've another hour round trip especially todo this :(
24 September 2024
Everything went perfectly and we were happy with the service
24 September 2024
The fault was correctly diagnosed and rectified. Surprisingly low cost!
23 September 2024
Excellent customer service, superb communication and updating of vehicle progress, also fantastic facilities for being able to work on-site during vehicle repairs/service.
23 September 2024
The representative from Hereford Cotswold is fantastic! Great manor, friendly, knowledgeable However, after spending £442, they didn't replace the washer fluid, which is disappointing
23 September 2024
Everything was clearly explained, both in writing and verbally. I also like the fact that I was sent a video showing what had been done and pointing out anything that needs further work.
23 September 2024
Completed the service on time and to quote
22 September 2024
Never dissatisfied with the service provided
22 September 2024
Although offered a complimentary wash and vacuum for my car (to which I said yes) this was not carried out.
21 September 2024
They did everything required and well within the advised time scale
21 September 2024
There was a problem with wheel nuts I gave permission to do what they needed and still wouldn't do it so I had to travel 15 miles back to bmw to take wheel nuts off myself for the job to be done.
21 September 2024
Ben is a credit to your Hereford Service team. Very helpful and goes over and above.
20 September 2024
Work completed professionally and great communication
19 September 2024
Excellent customer service
18 September 2024
As above.
18 September 2024
The car was serviced and cleaned on time and everything explained in a professional and polite manner.
18 September 2024
Very positive, the step by step process was explained in detail. I was kept informed and updated on progress through workshop. Work was completed to my full satisfaction and within the timescale indicated on booking in.
17 September 2024
Person who I dealt with was excellent
16 September 2024
Mot carried out within agreed timescale
16 September 2024
Yes very good. Always provide a good efficient service.
16 September 2024
Tom Smith dealt with me and is always professional and very friendly. He answered all questions asked and was able to sort out my request straight away.
16 September 2024
Excellent customer service
16 September 2024
See above
16 September 2024
Wechave always been satisfied with the service and sales team.
15 September 2024
Very thorough
15 September 2024
Good and prompt service all the time
15 September 2024
As always we experienced great customer service. The work was completed ahead of the time we were expecting given we were waiting this was greatly appreciated
13 September 2024
Disappointed at the cost but good otherwise
12 September 2024
Friendly reception (offered coffee on arrival). Service advisor told me estimated time to complete work and updated me on progress.
12 September 2024
Nothing to criticise on the day!
11 September 2024
The work was done by the agreed time, almost to the minute. The price charged was entirely fair, as was the duration of these replaced parts.
10 September 2024
Good service
09 September 2024
Lovely reception
09 September 2024
Good service as usual
08 September 2024
Kept well informed, easy to book.
07 September 2024
Everything promised was done to time.
06 September 2024
As above and they had a little surprise when I went to my car I had been given a BMW brolly air freshener and a valet I really appreciate the staff and that's why I would never buy any other car than a BMW.
05 September 2024
Works completed in a timely manner and to a high standard
05 September 2024
Great service but had to return as part was not in stock
04 September 2024
Very good communication and efficient process.
04 September 2024
The service was great really polite cut straight to the issues and what was fine and I don't have to worry about. Didn't suggest things that don't need doing just addressed the concerns.
04 September 2024
Ieuan was very professional and friendly (as were all the staff). He kept me informed throughout my time there. The shared office space was great and the coffee and water was a good touch.
03 September 2024
My Bmw came in for a minor steering issue(wear in rack)luckily they found a major issue gearbox input seal was leaking Andrew was amazing not only was the car fixed under warranty he also got me a courtesy car at short notice . Well done hi
02 September 2024
Because the engine management light came on when I picked the car up.
02 September 2024
Greeted well. Advised of timescales, expectations, kept informed, offered place to work/ stay, refreshments, where to get lunch, all work completed as promised and earlier than expected.
01 September 2024
Technician Matt discovered a potential problem which had previously gone unnoticed. He did a thorough inspection
01 September 2024
Very efficient and as I had been waiting for my recall for some time they gave me some complementary gifts.
31 August 2024
First time dealing with Ieuan, great customer care,very knowledgeable and always kept up to date with the process.
30 August 2024
Always a pleasure to go there, friendly, courteous and helpful
29 August 2024
Very accommodating & Seamless Willing to do a Negotiating deal on the work Thank You
29 August 2024
We spent over a thousand pounds on the service and felt the car should of had a better valet than it actually had.
29 August 2024
Everyone I dealt with were excellent.
28 August 2024
Online check in was easy and dropping keys off was a quick process. On picking up the keys, details of work that had been carried out was explained thoroughly.
27 August 2024
Good service this time
27 August 2024
Quick, efficient and friendly service
26 August 2024
Always excellent service
26 August 2024
Sorted out all of the issues, one needs 4 wheel alignment wich I will have done this week. Explained everything and very efficient service.
26 August 2024
As above. Brilliant customer service from staff.
25 August 2024
Excellent service
25 August 2024
Thorough information and realistic about options on the way forward for the long term plan for keeping my BMW now I am retired and conscious of rising costs. The complimentry car wash and valet was also a big bonus.
24 August 2024
Service was very good
24 August 2024
Efficient and polite
24 August 2024
All staff were very friendly and answered all my concerns and questions to my full satisfaction
23 August 2024
Always a friendly welcome and it is quick to leave my car and collect a loan car. Staff are excellent. There was some mixed messaging around oil levels in the most recent service, which tarnished the experience.
13 November 2024
Very satisfied