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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Top class service from a very experienced and friendly sales rep who knows his stuff and I always feel comfortable when dealing with him.

Service

Exceptional customer service from Sophie Hollis

Service

all the staff were attentive and well informed

Service

Staff

Service

This is the second new vehicle that we have purchased from Cotswold BMW. On both occasions Aaron Higgins dealt with us, giving us excellent advice and help in a relaxed, professional and friendly manner. Very good customer service!

Service

Very friendly and efficient

Service

Everything delivered as promised

Service

The staff I met during my visit were attentive and much better organised than during my visit last year. Sophie was helpful in organising transport to the railway station and the work was completed at the time agreed.

Service

Excellent customer service by Alice and also the driver who collected and returned my car, great team!!

Service

Service completed satisfactorily within time frame

Service

The dealership did everything I expected and the car was returned on time having been washed

Service

Car was cleaned as well as serviced

Service

Although Satisfied, The problem and issue with my vehicle only appeared after being serviced and having the suspension split hose repaired.

Service

Work completed in good time. Did not like having fault report emailed without telephone call as well, as did not see email until back to collect car. Then too late to request additional work to be carried out.

Service

Jessica has kept us well informed and updated both during the booking process and including subsequent requests for work since.

Service

A potential cam chain fault was indicated due to engine noise with little further detail, other than further checks required. Given the car was in the garage for approx 5 hours, I think more information should be provided by the mechanic.

Service

Would have been 5 stars but had to wait 45mins after the time they said the car would be ready. Dropped off at 9 collect at 1 but didn't leave until nearly 2pm.

Service

Only one point of issue, the dashCam was disconnected from it's power source ie cigarette lighter point, luckily I noticed straight away and re-connected. Of course had it been hard wired it would not have been disconnected. What is your policy.

Service

Excellent

Service

The service I required was carried out on time and my car was valeted before I collected it.

Service

Service team were great

Service

Although no fault found with gearbox I was offered the opportunity to take a technician out on a test drive to explain the fault. Advised that I could return vehicle for further investigation if I was not completely satisfied.

Service

Reacted very well when told of urgency to be at another appointment.

Service

Because Jacobs extra help and attention was outstanding this young man would be an asset to any company yours Ron jones

Service

I wanted a health and safety check - it was completed on time and I was picked up to return to Cotswold BMW as requested

Service

Excellent service.

Service

Very pleased with quick turnaround of a warranty issue on my Sat Nav on X1 as it was needed urgently for a long European driving trip. Very pleased with valeting completed as standard on vehicle afterwards. Servicing of my BMWs has always been straig

Service

I was completely satisfied no complaints.

Service

Problem not resolved

Service

Took longer that was originally told had to get it chased up

Service

Efficient & friendly

Service

Service required carried out to timescale arranged

Service

Service was ok , then I get told I need a new wing mirror , and wiper blades , the faults were minimal , the mirror should have been changed under warranty

Service

Car picked up from home ,all the work completed on time & at the price quoted.

Service

I had to returned my car 3 times to have something fixed. Poor communication from the dealer to me about not having the necessary spare parts needed for the job.

Service

I had no complaints at all with the issue of the service.

Service

As always they give an excellent service.

Service

Attention to detail.

Service

Very easy, I rang emergency number at 12.40, by 14.40 my car was being collected and by 16.05 courtesy/hire car had been delivered

Service

your serviced the car at the appointed time

Service

Mot and service undertaken in timescale given. Car washed before return.

Service

Good communications and completed tasks within time agreed.

Service

Excellent service as usual

Service

It's fixed

Service

The car was 1 hour late after appointed collection time.

Service

While the initial fault was a different BMW dealership BMW Cotswolds did little/to nothing to help rectify and provided incorrect information.

Service

The service is always second to none - and couldn't fault it in any way.

Service

Good service

Service

See above. Work carried out promptly and efficiently but spoilt by incorrect quotation and expensive parts

Service

Very efficient staff

Service

Everything was completed in the time said - excellent service!

Service

As above. I am assuming this relates to the car service, if so, it met expectations and was quick and efficient.

Service

They were very professional and courteous, always called back when they said they would and got the job done promptly once the part arrived. Not full marks only because there were no courtesy cars available which made logistics more awkward.

Service

I always had excellent service from Cotswold Hereford

Service

Excellent reception and service

Service

Service quality is great, nothing to faulter apart from the valet company scratching my Alloys. Cotswold quickly resolved the issue and all is well thus far

Service

I was very happy with the personal service in the centre, and the car service home and pick up, but I was not very happy with the cleaning service of the inside of the car, which was only adequate to say the least.

Service

Shortly after the service a telltal.light came up saying we needed to add Adblu. I would have thought this could have been checked at the service.

Service

The people I dealt with were nice enough, just following unfair orders.

Service

Poor service

Service

Helpful and knowledgeable staff

Service

They did everything that was required in the time given and the car was returned having been well cleaned

Service

There were defects on the leather on the back seat of the car. In addition, the accessories that I ordered, ie a boot cover and mats were not ready on the day of the car collection despite being ordered over a week before collection.

Service

Everything always runs smoothly from booking to collecting

Service

They let you know how everything is going and keep you updated at all times

Service

Friendly service and delivered as promised

Service

Another advisor contacted me to rectify the above issue

Service

Excellent service provided by Matt Davies

Service

All staff very pleasant and helpful

Service

The fault on the car was rectified and we were dealt with in a professional manner.

Service

Easy to book my car in & as I did not need a courtesy car I was given a lift into Hereford & collected when my car was ready & it was nice to have a decent conversation with the lady that gave me the lift.

Service

I find everyone very kind and willing to help, special thanks to Peter Lewis who always goes an extra mile for his customers and makes sure all issues are solved.

Service

Very satisfied. Not only did they fix the fault, but also found and fixed other items that I was unaware of.

Service

Because of the way in which I was dealt and the outcome of the day.

Service

picked us up on time, service excellent

Service

Because you are good

Service

I had a potential issue which was resolved to my satisfaction with the minimum of fuss after a brief discussion with the service staff, added to the fact that the reception staff and tech team were up to speed as always

Service

Quick appointment No fuss courtesy car provided Very sensitively delivered the news to my wife that it was a big bill !! Engineer video very helpful fir subsequent insurance claim and he explained everything.

Service

helpful service staff helped make an enexpectedly high invoice palatable.

Service

From booking in to drop off in town followed by both detailed paperwork on work carried out plus verbal explanation results in a professional and reassuring experience.

Service

Quick and friendly

Service

Because of your salesman Aaron Higgins. He was excellent at his job. We told him our needs and he matched us with the perfect car. He didn't push extra options on us, just told us what was available and explained everything in detail.

Sales

Jordan was excellent throughout, he was a pleasure to deal with, he was very friendly and professional at all times. His knowledge of the car and the options available put us at ease. Would definitely recommend Jordan to any friends or family

Sales

Smooth and easy

Sales

Very friendly, polite, knowledgeable and helpful staff. It is always a pleasure visiting Cotswold Hereford - even when it can be expensive!

Sales

Excellent service from start of ordering to picking up the new car.

Sales

Everything went exactly how I was told it would go and the car was just the perfect one for me

Sales

again it's not the name bmw, it's the team you have working for you, exceptional from start to finish. I would give him 11/10 if I had the option, I will tell friends and family about him. And will be back when I change it in the future.

Sales

I found the person we had contact with, very amenable and accepting of the things that were important to us in terms of the car itself and the financial aspect of the purchase

Sales

Everything was explained nice and easy every member of bmw was helpful and very nice

Sales

Excellent customer service from Peter Lewis the Sales person at Hereford BMW and he should be commended on his service to customers.

Sales

The BMW sales representative Jake Robson was very knowledgeable on the product he was selling, we had many discussions regarding the vehicle.. and several videos.. The day I picked up the car was very smooth and hassle free..

Sales

Throughout the journey, from initial contact to collecting the new car, the service that I received was professional, attentive and conducted in a friendly yet business manner.

Sales

As always.....looked after by Kevin Taylor...........and he never lets me down!

Sales

Matt Davies was excellent and the customer experience was great.

Sales

Our sales executive Kevin Taylor was professional throughout and managed the whole process. It is important that you can still pick up the phone and talk to a person and someone that can provide the answers.

Sales

The complete process was transparent with excellent customer service. Although I feel the finance was at the top end of acceptable, it was never hidden, so always knew what I was signing up to

Sales

every one has been friendley and most helpfull

Sales

The experience at the BMW centre is always a very pleasant one where I feel that all staff do everything they can to make the visit an enjoyable one.

Sales

Very helpful. Didn't try to push any specific models and being able to test drive multiple cars was useful

Sales

As before Peter made it very easy.

Sales

As specified previously overall excellent service provided