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ABOUT COTSWOLD HEREFORD.

Find out more about what we do and our team.

Meet the team

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Peter Redfern

Head of Business

Steve Liddle

Head of Sales

Dean Smith

Service Manager

Karl Pritchard

Parts Manager

Sara Matthews

New BMW Business Manager

Robert Warren

Approved Used Car Business Manager

Kevin Taylor

Sales Executive

Peter Lewis

Sales and Motability Executive

Aaron Higgins

Sales Executive

Tom Smith

Sales Executive

Victoria Thomas

Sales Executive

Scott Owen

Sales Executive

Matthew Davies

BMW i Sales Executive

Brian Reason

Finance Executive

Jordan Allen

Trainee Sales Executive

Lewis Hitch

Trainee Sales Executive

Jake Robson

Trainee Sales Executive

Jordan Ralph

Trainee Sales Executive

Alex Catley

Product Genius

Claire Christie

Service Reception Manager

Andy Caldwell

Service Advisor

Alice Shenstone

Service Advisor

Jessica Shouler

Service Advisor

Justin Lowe

Workshop Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very attentive staff and happy to make sure the customer's needs are met.

Service

As above with the added fact that the ambience of the sales room and the staff make the experience of visiting Cotswold very pleasant with everything very professionally carried out.

Service

I was completely satisfied!!!!!!!

Service

Sophie was very courteous and professional.

Service

Claire Christie owned the problem and ensured it was fully rectified.

Service

Very friendly and helpful staff

Service

The young man that I dealt with in the service reception was very helpful and made sure that I was given a lift to Hereford and collected when the car was ready.

Service

Radio preset stations lost. Navigation preferences changed. Bonnet not closed

Service

Very helpful person at the door, ensured we were processed speedily

Service

You checked some paint chips to give me a quote to repair them and have not yet given me an estimate. Nor was I allowed to speak to the member of staff who was assessing the damage although I was on site waiting for another repair to be done.

Service

The whole process of booking, getting seen quickly and the process on the day at the dealer was great could not fault it.

Service

Excellent liaison by service adviser with BMW over an issue with service package which was very slightly exceeded between booking and service date

Service

Very very poor After Sales Customer Service

Service

Excellent service - friendly and professional

Service

Failed an mot retest with new issues not presented after initial test. Told me last thing on a saturday too meaning I had no time to resolve, needing the car for daily life the next day. The faults should have been picked up by your tester on first

Service

Everything was carried out as required.

Service

Always greeted with courtesy, and taken care of very well.

Service

Very satisfied because the service was carried out within the specified allocated time. Any problems that occur post servicing were dealt with and I was kept informed of developments during waiting.

Service

Was good.

Service

GOOD AND EFFICIENT.

Service

The work was done efficiently and at a reasonable price. The completion of a repair whilst still under the last few days of warranty was a blessing. Do wonder though why a courtesy car wasn't available when I booked it a month in advance

Service

Car was done in a less time and ready for collection with a full clean in and out also email video of works being done.

Service

Would have been 5, but this was the second attempt at solving the problem.

Service

easy and fast with hi qualiti parts and team.

Service

Top class service from a very experienced and friendly sales rep who knows his stuff and I always feel comfortable when dealing with him.

Service

Exceptional customer service from Sophie Hollis

Service

I still await notification that you have in stock a replacement driver's door seal.

Service

all the staff were attentive and well informed

Service

Staff

Service

This is the second new vehicle that we have purchased from Cotswold BMW. On both occasions Aaron Higgins dealt with us, giving us excellent advice and help in a relaxed, professional and friendly manner. Very good customer service!

Service

Very friendly and efficient

Service

Everything delivered as promised

Service

The staff I met during my visit were attentive and much better organised than during my visit last year. Sophie was helpful in organising transport to the railway station and the work was completed at the time agreed.

Service

Have great satisfaction in the work that is carried out for my car .

Service

Excellent customer service by Alice and also the driver who collected and returned my car, great team!!

Service

Service completed satisfactorily within time frame

Service

The dealership did everything I expected and the car was returned on time having been washed

Service

Car was cleaned as well as serviced

Service

Although Satisfied, The problem and issue with my vehicle only appeared after being serviced and having the suspension split hose repaired.

Service

Jessica has kept us well informed and updated both during the booking process and including subsequent requests for work since.

Service

Work completed in good time. Did not like having fault report emailed without telephone call as well, as did not see email until back to collect car. Then too late to request additional work to be carried out.

Service

A potential cam chain fault was indicated due to engine noise with little further detail, other than further checks required. Given the car was in the garage for approx 5 hours, I think more information should be provided by the mechanic.

Service

Would have been 5 stars but had to wait 45mins after the time they said the car would be ready. Dropped off at 9 collect at 1 but didn't leave until nearly 2pm.

Service

Only one point of issue, the dashCam was disconnected from it's power source ie cigarette lighter point, luckily I noticed straight away and re-connected. Of course had it been hard wired it would not have been disconnected. What is your policy.

Service

The service I required was carried out on time and my car was valeted before I collected it.

Service

Excellent

Service

Service team were great

Service

Although no fault found with gearbox I was offered the opportunity to take a technician out on a test drive to explain the fault. Advised that I could return vehicle for further investigation if I was not completely satisfied.

Service

Reacted very well when told of urgency to be at another appointment.

Service

Because Jacobs extra help and attention was outstanding this young man would be an asset to any company yours Ron jones

Service

I wanted a health and safety check - it was completed on time and I was picked up to return to Cotswold BMW as requested

Service

Excellent service.

Service

Very pleased with quick turnaround of a warranty issue on my Sat Nav on X1 as it was needed urgently for a long European driving trip. Very pleased with valeting completed as standard on vehicle afterwards. Servicing of my BMWs has always been straig

Service

I was completely satisfied no complaints.

Service

Problem not resolved

Service

Took longer that was originally told had to get it chased up

Service

Efficient & friendly

Service

Service required carried out to timescale arranged

Service

I had to returned my car 3 times to have something fixed. Poor communication from the dealer to me about not having the necessary spare parts needed for the job.

Service

Service was ok , then I get told I need a new wing mirror , and wiper blades , the faults were minimal , the mirror should have been changed under warranty

Service

Car picked up from home ,all the work completed on time & at the price quoted.

Service

I had no complaints at all with the issue of the service.

Service

Attention to detail.

Service

As always they give an excellent service.

Service

Very easy, I rang emergency number at 12.40, by 14.40 my car was being collected and by 16.05 courtesy/hire car had been delivered

Service

your serviced the car at the appointed time

Service

Mot and service undertaken in timescale given. Car washed before return.

Service

Good communications and completed tasks within time agreed.

Service

Excellent service as usual

Service

It's fixed

Service

The car was 1 hour late after appointed collection time.

Service

Good service

Service

The service is always second to none - and couldn't fault it in any way.

Service

While the initial fault was a different BMW dealership BMW Cotswolds did little/to nothing to help rectify and provided incorrect information.

Service

See above. Work carried out promptly and efficiently but spoilt by incorrect quotation and expensive parts

Service

Very efficient staff

Service

Everything was completed in the time said - excellent service!

Service

As above. I am assuming this relates to the car service, if so, it met expectations and was quick and efficient.

Service

They were very professional and courteous, always called back when they said they would and got the job done promptly once the part arrived. Not full marks only because there were no courtesy cars available which made logistics more awkward.

Service

I always had excellent service from Cotswold Hereford

Service

Excellent reception and service

Service

I was very happy with the personal service in the centre, and the car service home and pick up, but I was not very happy with the cleaning service of the inside of the car, which was only adequate to say the least.

Service

Service quality is great, nothing to faulter apart from the valet company scratching my Alloys. Cotswold quickly resolved the issue and all is well thus far

Service

Shortly after the service a telltal.light came up saying we needed to add Adblu. I would have thought this could have been checked at the service.

Service

The people I dealt with were nice enough, just following unfair orders.

Service

Poor service

Service

Helpful and knowledgeable staff

Service

Excellent service from sales team!

Sales

Jordan was amazing from start to finish

Sales

All staff very helpful throughout.

Sales

Excellent service

Sales

Very Little Petrol Cars available to test drive, and colours to see on the vehicle of choice, Thus making it hard to be sure when you ordering you car that you have Made the right decision.

Sales

Sales person was not pushy let the product do the talking

Sales

We came in with our children, crying twins and an excited 3 year old. All staff in the centre engaged with our children, held crying babies and even got them some toast. Everyone was professional but also friendly and down to earth.

Sales

Everything was taken care of very professionally, including the personalised number plate. Nothing was too much trouble.

Sales

Aaron was very helpful, and gave us advice as we went through the process. There was never any pressure to make quick decisions. Again, great customer service.

Sales

I have bought a new car previously from the Sales Executive and his efficient, hard working attention has again been exemplary. The young man who explained the workings of the instrumentation etc. was also very capable.

Sales

I find the staff the friendliest `I have come across.

Sales

Tom was brilliant and the other staff were very friendly and helpful too.

Sales

Always excellent service - care and attention to detail from Kevin Taylor

Sales

Because of your salesman Aaron Higgins. He was excellent at his job. We told him our needs and he matched us with the perfect car. He didn't push extra options on us, just told us what was available and explained everything in detail.

Sales

All went smoothly, sales and technical experts proficient and helpful

Sales

Jordan was excellent throughout, he was a pleasure to deal with, he was very friendly and professional at all times. His knowledge of the car and the options available put us at ease. Would definitely recommend Jordan to any friends or family

Sales

Smooth and easy

Sales

Very friendly, polite, knowledgeable and helpful staff. It is always a pleasure visiting Cotswold Hereford - even when it can be expensive!

Sales

Everything went exactly how I was told it would go and the car was just the perfect one for me

Sales

Excellent service from start of ordering to picking up the new car.

Sales

again it's not the name bmw, it's the team you have working for you, exceptional from start to finish. I would give him 11/10 if I had the option, I will tell friends and family about him. And will be back when I change it in the future.

Sales

I found the person we had contact with, very amenable and accepting of the things that were important to us in terms of the car itself and the financial aspect of the purchase